General
All purchases on the Fifth Avenue Menswear Online Store are in New Zealand dollars.
Accepted Methods of Payment
Credit Card (Visa, Master Card)
Information Security
Transactions are powered by DPS. No credit card information is shared, kept or recorded by DPS or Fifth Avenue Menswear. For more information regarding DPS visit https://www.paymentexpress.com/index.html
Cancellations
Once an order has been placed and “Confirmed” and the payment process has been completed, your order cannot be cancelled. If you have any concerns you can contact us or refer to our Returns Policy.
Returns & Exchanges Policy
If you are unhappy with your purchased item for any reason, please return it for a refund or exchange within 28 days.
Providing the items returned have not been worn and still retain their original tags, labels and packaging (like shoe boxes for example) we will refund you the purchase price of the item. If you wish to exchange for another size, colour or completely different item that is fine to – just let us know what you want and we will sort it out. The sooner you return the item to us the greater chance we will have what you want, so let us know if you are not happy ASAP.
Returns received after 28 days may not be accepted and will be assessed at our discretion. Freight costs will not be refunded, only the value of the item. However, exchanged items will be shipped to you for Free.
Procedure for Returns or Exchanges:
- Complete a “Returns Form” here and submit
- We will contact you ASAP to confirm the return and any possible exchanges you may like
- Wrap in similar packaging to what you received, to protect the garments or shoe boxes.
- Courier to us with a Tracked Courier – for your insurance (they remain your responsibility until we sign for them).
- On receipt we will contact you for your Credit Card details for a Refund, or payment if required for an exchange of greater value, and then ship the new item to you for Free.
Privacy Policy
Fifth Avenue Menswear respects your right to privacy. On this site we collect only the information necessary for us to complete your order or to contact you regarding the status of your order. We guarantee that use of your personal information will only be used by the Fifth Avenue Menswear team. We do not share your personal information with anyone outside of our organisation.
